Q-Break

User case

Q-Break allows for online monitoring and registration of statistical data regarding the worktime distribution for all employees having a full workday in the Orchestra system, from login in the morning to logout at the end of the workshift.

  • Serving customers
  • Waiting for customers to be served
  • Taking breaks in the service process

When an employee wants to take a break from servicing customers (e.g. close the workstation, but not log out, to do some other work or take a break), the employee is given the option to take a break. When pushing the button ”Break” in the workstation, a popupwindow asks for the reason for the break, and starts a timer.

When returning from the break, the employee pushes the button ”End break”, the system stops the timer, registers the data (reason and time stamps) in the Orchestra statistical databse, and opens up the workstation for servicing customers.

Q-Break is integrated with the module Management Information, thus allowing the Branch Manager to see when an employee has taken a break, and the reason for the break.

Functionality

Q-Break is a plug-in module (no programming needed) to the standard Orchestra workstation, providing the following main functionality:

  • A button in the workstation: ”Break” (closing the workstation and starting a break)
  • A pop-up window with a scrollable list of alternative reasons for the break
  • A timer for the break
  • A button for ”End break” (registering the data in the statistics database and opening the workstation for continued servicing)

The available reasons for a break in the servicing process are defined as suitable for the organization in the Orchestra configuration.

The statistical data can be used by any module of the Orchestra Business Intelligence module, for performance reports for individual employees or a branch office as a whole.

Screenshots



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