Quickflow is a compact and efficient solution for Customer Flow Management
- Quick setup – ready to go in a few hours
- Easy administration of services, priorities and user roles
- Standard web browser (thin client) for all user interfaces
- No separate server or complex IT-infrastructure (kiosk = system server)
- Standard 80mm ticket rolls
System Components
Touch screen kiosk – ticket printer
- Q-Select 21” – touch screen (floor standing)
- Q-Select 18” – touch screen (table/wall mount)
- Built-in ticket printer for standard 80mm ticket rolls
- Built-in system server
- CPU Intel i5, 4 Cores
- 8GB RAM
- 500GB HDD
- Linux Ubuntu operating system
- QR-code reader (optional)
- NFC-reader (optional)
- Camera (optional)
- Floor/table/wall mount versions
Digital Signage
- TV-panel for display of ticket calling & serving
- Design according to brand book
- Dedicated area for information/promotion material
- Pictures
- Movies
- Buil-in loudspeakers for ding-dong or voice calling
Software Functionality
- User roles:
- User – serving tickets
- Admin – system administration
- Personal login – automatic assignment of user role
- One or multiple services assigned to each user role
- Three possible priority levels for different services in each user role
- Transfer of tickets to other services
- Parking of current ticket for pause in the service process
- Result of the service process as additional information
- Defined KPIs for service times
- Calendar and schedule for the branch and different services
- Standard statistical reports included
Technical Platform
- Operating system Linux Ubuntu 20.04 (or higher)
- Core Qsystem 21
- Java JDK 11.0.14
- Java JRE 8 (including JavaFX)
- WildFly Full 26.0.1 Final (WildFly Core 18.0.4 Final)
- Google Chrome 109.0.5414.74
- Nginx 1.22.1
- Standard web browsers for all user interfaces
Q-Voice
- Voice calling of tickets to counters
- Comprehensive set of voice files available
- Scripting of call phrases
- Installed on the media player
- Sound through TV-panel speakers or separate sound system
Mobile ticket
- Scan a QR-code to access the menu of services
- Select the service
- Call history during waiting
- Call announcement
- Design according to brand book
- Mobile web browser (no installed app needed)
Q-Rating – advanced customer feedback
- Non-linear survey scenarios
- Unlimited scenarios
- Scenarios related to:
- Date & time
- Service selected
- Branch office
- Workstation
- Scenario activation by Quickflow events
- Tablet at workstation
- Android client or web interface
- Standard reports available
- Publicity surface between scenarios (tablet deploy)
- Requires one system server/branch and tablets at workstations
Learn more about Q-Rating
Modules & Licensing
- Quickflow standard
- Full queuing functionality
- Digital Signage
- Unlimited concurrent users (max. 20 recommended)
- Branch statistics
- Q-Voice
- Mobile ticket
- Q-Rating
- All modules are licensed per branch (per server)
